What if the seller sends the wrong item or size?

We catch it in Guangzhou, before it becomes an international problem. Every parcel is opened and checked against your order: size, colour, model, quantity, accessories. If it is wrong, you get photos and three options — return it to the seller inside China (cheap and fast), exchange it, or ship it anyway with the fault documented. A return inside China costs a fraction of an international return, which is exactly why the check happens there. Waiting until the parcel reaches you turns a two-day fix into a two-month argument.

• Checked before international shipping
• Returns inside China are cheap and fast
• You choose: return, exchange, or ship with the fault noted

Common questions

What if the seller sends the wrong item or size? We catch it in Guangzhou, before it becomes an international problem. Every parcel is opened and checked against your order: size, colour, model, quantity, accessories. If it is wrong, you get photos and three options — return it to the seller inside China (cheap and fast), exchange it, or ship it anyway with the fault documented. A return inside China costs a fraction of an international return, which is exactly why the check happens there. Waiting until the parcel reaches you turns a two-day fix into a two-month argument.

Is this included in the service fee? Sourcing, negotiation and inspection are included in the banded service fee. Freight and destination taxes are quoted separately so each line is visible.

How do I start? Send the product link on WhatsApp. You get a written, itemised price within two working hours.