Can I return an item bought through you?

Yes, within the seller's return window — and that window is why checking in China matters. Taobao and Tmall sellers usually accept returns within 7 days of delivery to our warehouse, provided the item is unused and the packaging is intact. 1688 factories are stricter: many accept only manufacturing defects, and some accept nothing. Xianyu private sales have no formal return right at all. If you want to return something, tell us within 48 hours of receiving the inspection photos. We raise the request in Chinese, arrange collection, and refund the item price once the seller confirms receipt. International return shipping from your country back to China is usually more expensive than the item, which is why we push the decision to the China side.

• Returns are handled in China, before international shipping
• Taobao window is usually 7 days
• 1688 and Xianyu returns depend on the seller

Common questions

Can I return an item bought through you? Yes, within the seller's return window — and that window is why checking in China matters. Taobao and Tmall sellers usually accept returns within 7 days of delivery to our warehouse, provided the item is unused and the packaging is intact. 1688 factories are stricter: many accept only manufacturing defects, and some accept nothing. Xianyu private sales have no formal return right at all. If you want to return something, tell us within 48 hours of receiving the inspection photos. We raise the request in Chinese, arrange collection, and refund the item price once the seller confirms receipt. International return shipping from your country back to China is usually more expensive than the item, which is why we push the decision to the China side.

Is this included in the service fee? Sourcing, negotiation and the inspection are included in the banded service fee. Freight and destination taxes are quoted separately, so you always see what each part costs.

How do I start? Send the product link on WhatsApp or through the quote form. You get a written, itemised price within two working hours.