A direct answer, then the detail that actually decides the outcome.
Most delays are paperwork, not suspicion. Customs officers stop a parcel when the declared value looks wrong, when the goods description is vague ('gift', 'sample'), when the invoice is missing, or when the item needs a permit the shipper did not provide. The second common cause is volume: during peak season a bonded warehouse can hold parcels for three to five days before an officer looks at them at all. What helps: a commercial invoice with a real description, a correct HS code, and a declared value you can defend. What makes it worse: under-declaring, splitting a shipment to dodge a threshold, or describing shoes as 'gift'. If a parcel is held, the carrier writes to the importer — usually you. Send us the letter and we will supply the invoice, the product photos and the HS code the same day.
Why is my parcel stuck in customs? Most delays are paperwork, not suspicion. Customs officers stop a parcel when the declared value looks wrong, when the goods description is vague ('gift', 'sample'), when the invoice is missing, or when the item needs a permit the shipper did not provide. The second common cause is volume: during peak season a bonded warehouse can hold parcels for three to five days before an officer looks at them at all. What helps: a commercial invoice with a real description, a correct HS code, and a declared value you can defend. What makes it worse: under-declaring, splitting a shipment to dodge a threshold, or describing shoes as 'gift'. If a parcel is held, the carrier writes to the importer — usually you. Send us the letter and we will supply the invoice, the product photos and the HS code the same day.
Is this included in the service fee? Sourcing, negotiation and the inspection are included in the banded service fee. Freight and destination taxes are quoted separately, so you always see what each part costs.
How do I start? Send the product link on WhatsApp or through the quote form. You get a written, itemised price within two working hours.
Send the link or the question. A person answers, usually within two working hours.
Send a product link, a photo or a spec. We reply with a written price, usually within two working hours.
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