What happens if my parcel is lost or damaged?

Loss is rare but not zero. When it happens, what matters is who chases it and with what evidence. We photograph every parcel before it is sealed: the contents, the weight on the scale and the sealed carton with its label. That set is what a carrier claim needs. Without it, an agent can only tell you to wait. If a parcel is lost or damaged in transit, we open the claim with the carrier in writing, supply the photos and the invoice, and follow it until there is an outcome. Compensation follows the carrier's terms and the declared value — which is another reason we declare honestly. If the loss is our mistake, we cover it. If it is the carrier's, we chase the claim for you and tell you the honest timeline.

• Every parcel photographed and weighed before sealing
• Claims opened by us, in writing, with evidence
• Compensation follows declared value — another reason not to under-declare

Common questions

What happens if my parcel is lost or damaged? Loss is rare but not zero. When it happens, what matters is who chases it and with what evidence. We photograph every parcel before it is sealed: the contents, the weight on the scale and the sealed carton with its label. That set is what a carrier claim needs. Without it, an agent can only tell you to wait. If a parcel is lost or damaged in transit, we open the claim with the carrier in writing, supply the photos and the invoice, and follow it until there is an outcome. Compensation follows the carrier's terms and the declared value — which is another reason we declare honestly. If the loss is our mistake, we cover it. If it is the carrier's, we chase the claim for you and tell you the honest timeline.

Is this included in the service fee? Sourcing, negotiation and inspection are included in the banded service fee. Freight and destination taxes are quoted separately so each line is visible.

How do I start? Send the product link on WhatsApp. You get a written, itemised price within two working hours.