One agent, one customer, from the first link to delivery.

Most sourcing platforms route you through a queue: a form, a ticket, a different agent each time, and a reply that repeats what you already said. We do the opposite. Every customer is assigned one agent who keeps the whole picture — your supplier, your specification, your parcel, your deadline. That person answers in the same WhatsApp thread from the first quote to the delivery photo. If they are asleep, a colleague on the same account covers, and you are never asked to explain your order twice.

What you actually get

One thread, one owner. Your agent keeps the history: quotes, amendments, inspection photos, tracking. No re-explaining.

Direct, not scripted. You ask a question, you get an answer from someone who has the parcel in front of them.

Same person for repeat orders. Your agent remembers the size, the colour code and the supplier you rejected last time.

Handover is written. If an order moves to a colleague, they read the file first — you do not start over.

Common questions

How many customers does one agent handle? A working book of active orders, not thousands. When the book is full we stop taking new customers rather than dilute the service.

Can I request the same agent again? Yes, and most customers do. Tell us the name and the new order goes to them.

What if my agent is offline? Someone on the same account covers, with the same thread and the same history. You will not be asked to repeat yourself.