Human support around the clock — not a bot, not a queue.

Cross-border buying breaks at the edges: a flash sale ends at 3am your time, a supplier replies at midnight, a parcel is held on a Sunday. A support window that follows Chinese office hours is exactly wrong for the customers who need it. Our WhatsApp desk is staffed in shifts across the day so that a message from Berlin at 22:00, from New York at 06:00 or from Riyadh at 02:00 reaches a person who can act on it.

What you actually get

Shifts, not a mailbox. Messages are answered by people working a rota, including weekends and Chinese public holidays.

Any language we publish. English, Chinese, Spanish, Portuguese, German, French, Italian, Japanese, Korean, Russian and Arabic.

Answer, then action. A reply that only says “we will check” is not support. You get what was found, or a time it will be found by.

Urgent orders move first. Deadline quotes, flash sales and held parcels are triaged ahead of general questions.

Common questions

Is it really 24 hours? The desk is staffed in shifts across the full day including weekends. Overnight messages are answered by the on-shift agent, not queued to the morning.

Do you charge for support? No. Sourcing questions, order updates and after-sales are included in the service fee.

What is the fastest way to reach you? WhatsApp. Email is answered within one working day; WhatsApp is answered by a person on shift.