Six commitments, written plainly, so you can hold us to them.
Before it ships, you see what arrived: the item, the label, the weight on the scale and the sealed carton. If something is wrong, you decide — return it inside China, exchange it, or ship it with the fault documented.
Not a ticket queue. The same person answers in the same WhatsApp thread from the first quote to the delivery photo, and if they are offline a colleague on the same thread covers.
Goods, service fee, payment fee, freight and estimated tax each appear as a separate line. Nothing is added after you approve. If the packed weight differs from the estimate, the freight line changes — and nothing else does.
We will not under-declare, split a shipment to dodge a threshold, or describe goods as a gift. That is fraud in every market we serve, and a seized parcel costs more than the tax saved. If a route cannot legally carry your item, we say so before you pay.
We open the claim with the carrier in writing and supply the photographs and the invoice. Compensation follows the carrier's terms and the declared value — which is another reason honesty about value protects you.
No subscription, no stored balance, no minimum order. One item is a real order, and you can stop after any order without a penalty.
We will not ship counterfeits, we will not buy from listings that ask for payment outside the platform, we will not quote a fake low price and add charges later, and we will not tell you a parcel is on its way when it is held in customs.
Tell your agent in the same WhatsApp thread. If it is our mistake, we fix it at our cost. If it is the seller's, we go back to them in Chinese with the photographs. If it is the carrier's, we open the claim and give you the honest timeline, not an optimistic one.
One item, one quote, one set of photos. That is how trust should start.
Send a product link, a photo or a spec. We reply with a written price, usually within two working hours.
Open WhatsApp [email protected] Guangzhou 09:00–18:00