Help centre
Answers about purchasing from China, forwarding, photos, consolidation, storage, payment stages and shipping.
Start with the questions below. For a specific product or shipment, contact us on WhatsApp with the relevant links and parcel details.
Do you sell products from your own stock?
No. BuyShipNest is a purchasing and forwarding service. We purchase from the seller after you approve the quotation and pay. If you prefer to buy directly, use our forwarding service.
Can I send Taobao or 1688 links?
Yes. Send the product links, exact options and quantity on WhatsApp. We review them with the seller as needed. Seller prices, stock and minimum order quantities are confirmed during quotation.
When do I pay international shipping?
After the warehouse packs, measures and weighs your shipment. International freight is separate from your initial purchasing payment. You review the shipping quotation before paying.
Can I get a warehouse address immediately?
Start by contacting us on WhatsApp. The team must confirm your items and provide assigned receiving instructions before you send a parcel. Do not use an unconfirmed address or another customer’s identification.
What photos and checks are included?
Purchasing includes three basic photos per SKU and basic quantity/exterior checks. Forwarding receipt includes outer-package photos only. Extra detail photos cost US$1 for a group of up to three images of the same SKU. Basic checks do not establish authenticity or full function.
Can parcels from different sellers go together?
Eligible items for the same recipient can be consolidated. The first standard consolidation is included. Some contents or size limits may require separate shipments, and special packing is quoted before work.
Will you remove my product boxes?
Only with your explicit instruction. Tell us whether domestic transport wrapping may be removed. Retail boxes, gift packaging and product labels are preserved unless you separately authorise removal.
How long can you store my parcels?
A standard parcel must be no more than 5 kg and no more than 0.03 m³. It receives 60 days of free storage from arrival, then costs US$0.10 per original parcel per day from day 61. Consolidation does not reset that date. Storage above either size limit is quoted separately.
Can I change or cancel a purchase?
Contact us immediately. An unpaid request can be cancelled. For a paid request that has not yet been purchased from the supplier, goods, domestic delivery and purchasing service amounts can be returned under the agreed cancellation process. After supplier purchase, available returns depend on the seller, return delivery and work already completed; we review the details with you before action.
What if an item arrives damaged or different?
Report the issue with the product reference and available photos before requesting international dispatch. We can review the arrival record and contact the seller where appropriate. Seller returns or exchanges must be assessed before shipping abroad; a resolution is not automatic.
Are duties and taxes included?
That depends on the shipping route and destination. Check the quotation for what is included and what may be collected separately. Customs declarations must use accurate descriptions and values.
Does a WhatsApp message confirm an order?
No. A conversation lets us clarify your request and quotation. Purchasing requires your approval and payment; a message alone does not place a seller order, reserve a shipping route or confirm warehouse receiving instructions.
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